Resume

EDUCATION

Rochester Institute of Technology -- Rochester, NY
Bachelor of Science (B.S.), Hospitality & Tourism Management, May 2018
Minors: Accounting & Spanish
GPA: 3.97/4.00, Summa Cum Laude, Honors Program

Germantown High School -- Germantown, WI
High School Diploma, June 2014
GPA: 3.93/4.00, Graduated top 10% of class, Advanced Placement (AP) Scholar with Honor

EMPLOYMENT HISTORY

Four Seasons Resort Hualalai -- Kailua-Kona, HI
Accounting Manager, November 2019 - Present

Four Seasons Resort Hualalai -- Kailua-Kona, HI
Finance Manager in Training (MIT), June 2018 - November 2019

Rochester Institute of Technology -- Rochester, NY
Undergraduate Research Assistant, January 2016 - Present
Assists in academic research from conceptualization to publication; investigates hospitality industry-oriented topics, yielding theoretical and managerial implications; performs literature searches and reviews; collects qualitative and quantitative data; proficient with Nvivo for Mac and Zotero citation software.

Supplemental Instruction Program Assistant, August 2015 - May 2018
Assisted in forming and executing the strategic goals of the Supplemental Instruction Program; oversaw a staff of 25 student Supplemental Instruction Leaders; led weekly staff training sessions; counseled new staff coordinator in time of transition and on-boarding.

YearOne Peer Advisor, August 2015 - November 2015
Facilitated the first-year student seminar at Rochester Institute of Technology; collaborated with faculty instructor to plan weekly course sessions; helped first-year students transition to college life and become engaged on campus.

Hershey Entertainment & Resorts Company – Hershey Lodge -- Hershey, PA
Housekeeping Supervisor, May 2017 - August 2017
Responsible for overseeing 15-25 room attendants and housemen on a daily basis; ensured cleanliness standards in guestrooms and public areas; trained in all areas of the housekeeping department; resolved guest complaints in a professional manner; completed inventory automation project assigned by the Assistant Executive Housekeeper.

Hilton Garden Inn Milwaukee Park Place -- Milwaukee, WI
Guest Service Agent, June 2016 - August 2016
Greeted all visitors and guests to the hotel; provided service during the check-in and check-out processes; ensured guests had a pleasant and enjoyable stay at the hotel; resolved product and/or service complaints in an efficient manner.

Walt Disney World -- Orlando, FL
Quick Service Food & Beverage Cast Member, January 2015 - July 2015
Provided excellent guest service; took orders from guests; filled guest food and beverage orders; maintained the dining room; operated kitchen equipment to prepare food; expedited guest food orders; prepared food items for later usage.

Robert’s Frozen Custard -- Germantown, WI
Team Leader, August 2012 - January 2015
Promoted to team leader; led back-of-the-house employees; trained new employees; grilled burgers and other sandwiches; topped burgers and other sandwiches; operated a deep fryer; sent out finished orders.

  • Certification in Hotel Industry Analytics (CHIA)
    Issuer: American Hotel & Lodging Association; January 2018 – January 2023

  • Lean Six Sigma Yellow Belt
    Issuer: Rochester Institute of Technology, Center for Quality & Applied Statistics; Since January 2018

  • WSET Level 1 Award in Wines
    Issuer: WSET – Wine & Spirit Education Trust; Since May 2016

  • Hospitality Sales and Marketing with Honors
    Issuer: American Hotel & Lodging Educational Institute; Since December 2014

  • Delphi New Employee Course Assessment (9.5.3)
    Issuer: Newmarket, an Amadeus Company; Since September 2014

CERTIFICATIONS

  • American Hotel & Lodging Association (AH&LA) Student Membership

  • New York State Hospitality & Tourism Association (NYSH&TA) Student Member

  • NEWH, The Hospitality Industry Network Student Member

PROFESSIONAL MEMBERSHIPS

SCHOLARSHIPS & AWARDS

  • Excellence in Student Life Award; Rochester Institute of Technology; April 2018

  • Outstanding Undergraduate Scholar; Rochester Institute of Technology; December 2017

  • Tourism Cares Scholarship Recipient & Mentoring Program Participant; May 2017

  • Eric Scott Senna Spirit Award & Scholarship; Rochester Institute of Technology; April 2017

  • AH&LEF Scholarship Grant; American Hotel & Lodging Association Educational Foundation; August 2016

  • Statler Foundation Scholarship of Excellence; The Statler Foundation; July 2016

  • Eta Sigma Delta Chapter of Distinction Award; International CHRIE; June 2016

  • RITz Dinner Scholarship; Rochester Institute of Technology; May 2016

  • Dean’s List; Rochester Institute of Technology; Fall 2014, Fall 2015, Spring 2016; Fall 2016; Spring 2017; Fall 2017; Spring 2018

  • President – Hospitality Financial & Technology Professionals RIT Chapter

  • President, Vice President, and Secretary – Eta Sigma Delta Honorary Society, RIT Rochester

  • Founder and Student Advisor – Eta Sigma Delta Honorary Society, RIT Croatia

  • Guest Experience Director – 32nd Annual “Puttin’ on the RITz” Dinner

  • Entertainment & Decorations Manager – 31st Annual “Puttin’ on the RITz” Dinner

  • Member – American Hotel & Lodging Association RIT Chapter

  • Member – Phi Kappa Phi, All-discipline academic honor society

  • Director – RIT Choir Executive Board; RIT Chamber Singers; RIT Singers

  • Taken Private Voice Lessons

ACTIVITIES